Enquirer Consulting Group
Prepared for Jesse Nelson | Pearson Packaging Systems | October 2026
As of October 14, 2026. Read from pearsonpkg.com. Each line marked On your site links to the page it was read from
The automation map, start to finish
You already own most of the pieces. The time goes in the hand-offs between them.
This page reads pearsonpkg.com and follows the work of selling secondary packaging automation equipment, from the first inquiry to the morning a rep picks up the phone. For each workflow it shows what your site shows today, what could run end to end, and what a person still does. Where your site cannot show a step, the line says what usually happens at a company like yours and is marked Typical.
8
Pages of pearsonpkg.com read
6
Pieces of your sales process on the site
7
Workflows mapped, today and end to end
4
Workflows your own pages show
The pieces
At most companies your size, every hand-off between them is a person, a memory, or nothing. Typical
The engine in the middle. It reads, routes, drafts and remembers.
Quote request
Asks for the equipment and model of interest, features and options, the quote type and the construction type, with room for comments. Request a Quote page
On the page: To provide you with actionable information, please help us by answering the following few questions:
Contact
Asks the visitor to pick a category, from equipment sales and aftermarket sales to service support, parts and general, and a country. Contact page
On the page: Select a Category in order to submit your inquiry
Contact
The case packer page sends buyers to the contact form to describe their case packing needs. Case Packer page
On the page: Tell us about your case packing needs
Parts and service
Offers a parts quote request and a team a call or email away for emergency parts, spare parts kits, part identification and manuals. Parts page
On the page: If you need emergency parts, want to restock your spare parts kits, require assistance with identifying a part or simply want a new manual, our team is only a call or email away.
Parts and service
Lists the service department's support, from technical consulting and machine audits to preventative maintenance, with a link to contact it. Service page
On the page: Our Service Department is ready to support you with:
On the site
Lets customers who know their part numbers set up an account and order parts themselves. Parts page
On the page: Simply set up your account with us and you are all set to
The workflows
Each card shows what your site shows today where it can, what usually happens at a company like yours, and the same work run end to end.
Workflow
On your site
The contact form asks the visitor to pick a category before the inquiry can be submitted. Contact page
On the page: Select a Category in order to submit your inquiry
Today Typical
At a company like yours, a form lands in a shared inbox, someone forwards it to a rep, and the rep calls back when the day allows.
Two of four steps wait on a person. One drops.
End to end
What a person still does The rep takes the call and decides what to offer.
Workflow
On your site
The quote request asks which construction type the buyer needs, among other equipment details. What happens after a quote goes out is not on the site. Request a Quote page
On the page: What Construction Type do you need?
Today Typical
At a company like yours, a quote goes out by email and the follow-up depends on the rep remembering it among everything else.
Two of four steps wait on a person. One drops.
End to end
What a person still does The rep decides what to say and how to win the order.
Workflow
On your site
The press releases page carries a release inviting attendees of a regional food and beverage show to visit the manufacturing facility. Press releases page
On the page: Pearson invites Northwest Food & Beverage show attendees to visit their manufacturing facility while in town this February
Today Typical
At a company like yours, the booth is planned well ahead, the meetings are left to whoever walks past, and the badge scans wait in a pile until after the show.
Two of four steps wait on a person. One drops.
End to end
What a person still does Your team works the booth and has the conversations.
Workflow
On your site
The service page says that when a first service visit does not resolve an issue, the team returns with engineering support. Service page
On the page: If we cannot resolve a performance issue in the first service visit, expect us to return with engineering support to collaboratively find or design a successful fix.
Today Typical
At a company like yours, notes from a customer visit live in a rep's head or notebook and reach the system late, if they reach it at all.
One of three steps waits on a person. One drops.
End to end
What a person still does The rep runs the visit, and the notes stay in their own words.
Workflow
Today Typical
At a company like yours, news about a customer, a new plant, a new hire or an expansion, reaches the rep late or not at all.
One of three steps waits on a person. One drops.
End to end
What a person still does The rep decides whether the news is worth a call.
Workflow
Today Typical
At a company like yours, contacts change jobs and email addresses go dead, and the customer list catches up only when an email bounces.
One of three steps waits on a person. One drops.
End to end
What a person still does A person approves each merge and each change to a key account.
Workflow
Today Typical
At a company like yours, each rep builds their own day from the inbox, the CRM and memory, and the accounts that have gone quiet are the ones that slip.
One of three steps waits on a person. One drops.
End to end
What a person still does The rep makes the calls. The email decides nothing for them.
The rep's morning
Every working morning, each rep gets one email with the requests that came in overnight, who to call that day and why, and news on their accounts.
The sales manager gets their own edition, with every rep's follow-ups due, the replies waiting across the team and the quotes that have gone quiet.
Sample edition. Made from your own public pages. Every item below is an example of what it carries, not read from your systems.
To Each rep at Pearson Packaging Systems
Subject Your morning
On the page: Pearson launches standard modular case packing solution for flexible products requiring horizontal and vertical loading
The sales manager's edition carries the same items for the whole team.
The product names in this sample come from your own pages.
On the page: Case Erecting Portfolio
On the page: Case Erecting and Bliss/Tray Forming Solutions by Pearson Packaging
On the page: Robotic Top Load Case Packers Optimized to Your Specific Needs
Proof
These run every working day for a client of ours. Each line comes from our engagement record for them.
We run a morning priority list for every BOY Machines rep, drawn from the CRM and open quotes.
We built a priority list that lands in every BOY Machines rep's inbox each morning. It is drawn from the CRM, open quotes and accounts that have gone quiet, so each rep knows who to call that day.
We run a phone line where BOY Machines reps speak their visit notes straight into the CRM.
We built a phone line and a phone app where BOY Machines reps speak their visit notes. Each note is written back into the CRM as a completed task, so the CRM stays current without typing.
We run a daily score for every BOY Machines account, drawn from real conversations and quotes.
We built a rating engine for BOY Machines that scores every account and contact each morning. The scores come from real conversations, visits and quotes, so a rep can tell a live account from a dead one.
Where to start
It reads what you already hold and asks nothing new of the reps, so it is the easiest first step.
It is the first thing a buyer feels, and the way in is already on your site.
Your numbers
This page carries no figures of ours. These are the numbers we would count with you on a call, and only your team has them.
Requests a week, by way in
Your number
How long a new request waits for a first reply
Your number
Quotes sent a month
Your number
How long a quote takes to go out
Your number
Quotes that get a second follow-up
Your number
Reps in the field
Your number
What this page cannot see
A website does not show how many requests arrive, how quickly each one is answered, or which systems sit behind the forms, so this page does not guess at any of them. A line marked Typical is what usually happens at a company like yours, and an item marked Example shows the shape of the email. Neither is read from your systems.
Pages read
Notes
If you want to walk through it together, pick a time at cal.com/ecg. Prepared by Ben Beattie, ben@enquirerconsulting.com. This page is yours to keep.
Enquirer Consulting Group | enquirerconsulting.com